Payments may take 3-5 business days or longer to post to a customer's MLGW account. Unauthorized Third-Party Pay Agents may be able to process a payment to MLGW on behalf of the customer however, customers should know that these agents have no contractual agreement with MLGW. Unauthorized Third-Party Paying Agents – Payments may take 3-5 business days. Note: Payment delays may result when customers do not present both portions of their utility bill or use an unauthorized paying agent. MLGW does not receive any revenue from fees charged by these agents. Some paying agents charge up to a $2 processing fee. A list of authorized agents can be located online by zip code. Customers have the option of paying by cash, check or money order. When using a paying agent, customers must have both portions of their utility bill. Typically, payments are posted within the next business day. MLGW customers can make payments in person through Authorized Pay Agent locations throughout Shelby County. In addition to paying your bill, you can also receive credit counseling, have service turned on or off, make bill inquiries, and more. If paying by check or money order, be sure to write your 16-digit MLGW account number to ensure proper posting to your account. The offices are open Monday through Friday, excluding holidays, to serve you. You can pay your bill at any one of the four MLGW Community Offices. Please remember to bring both portions of your bill for faster service and, if paying by check, include your 16-digit MLGW account number. You also can pay your bill by visiting any MLGW Community Office, Authorized Paying Agents or Third-Party Paying Agents. Memphis Light, Gas and Water - Payments & Banking Write your 16-digit MLGW account number on your check and enclose the bottom portion of your bill to ensure your payment is properly credited to your account. When paying by mail, be sure to allow a few days for your payment to arrive by its due date. If you choose, you can receive payment reminders through your e-mail five days before your bill is due. If you elect paperless billing, your bills will be stored for twelve months. You can elect to have your paper bill stopped. Central Time on the pay date you selected. Payments scheduled for any day other than the current date will be noted on your account by 8:00 a.m. Payments can be scheduled to pay any day up to the bill due date. Central Time will be processed the next business day. If you make a one-time payment and select the current day as your pay date, your payment will be noted on your account within one hour. You can make one-time payments or set up recurring payments from the payment methods listed above. Please note that only Residential Accounts can currently be paid with Credit and Debit cards. There is no fee to the customer for these payments. Payment methods offered are bank checking or savings account, Visa, MasterCard credit or debit card, Discover card, and ATM debit card (displaying the Star, Pulse or NYCE logos). If you are having trouble paying your bill, MLGW offers many Payment and Assistance Programs.Įlectronically | Mail | In-Person | Phone | AutoPay | PrePayĬustomers who sign up for MLGW's My Account electronic bill payment service can view and pay their bill online. ** Important: If you have received a cut-off notice and want to avoid service interruption, please read our payment recommendation. You can also view a summary of these options in our Payment Option Comparison table or click a link below for more details. Payments may be made in person at Long Beach City Hall, at 411 W Ocean Blvd, between the hours of 7:30am to 4:30pm Monday through Friday in the lobby by cash, check, Visa, MasterCard, or debit card.Īppointments may be scheduled at For your convenience, there is also a 24 hour drop box for payments located on the east side of City Hall.īills can also be paid at various payment locations around Long Beach.Memphis Light, Gas and Water offers many payment channels and options to make paying your utility bill fast, easy and convenient. Check with your bank, credit union, or bill payment service provider for more information. If your bank offers online or home banking, you can use your computer to pay your City of Long Beach utility bill via our Electronic Funds Transfer option. Visa or MasterCard credit/debit card payments are accepted 24 hours a day by calling us at (833) 408-8405. Send payments with your account number on the check or money order to: Payments accepted by Internet are Visa, MasterCard, or debit card with a Visa or MasterCard logo, or Electronic Check. Your account number and the last four numbers of your Social Security Number are required to gain access to our online services. View and pay your bill online through our secure site.
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